{"id":10,"date":"2025-04-24T10:59:05","date_gmt":"2025-04-24T07:59:05","guid":{"rendered":"https:\/\/timehouse.com.ua\/?page_id=10"},"modified":"2026-06-16T14:41:07","modified_gmt":"2026-06-16T11:41:07","slug":"warranty","status":"publish","type":"page","link":"https:\/\/timehouse.com.ua\/en\/warranty\/","title":{"rendered":"Warranty and service"},"content":{"rendered":"\n<section class=\"wp-block-group garranty\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group garranty-official\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\">Official Warranty in Ukraine<\/h4>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center garranty-official__content is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center garranty-official__text is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">All watches purchased in our store come with an official manufacturer&#8217;s warranty for a period of 12 or 24 months (depending on the model).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are an authorized seller of products in Ukraine, so you receive a 100% original product with a full package of documents:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Warranty card with a stamp<\/li>\n\n\n\n<li>Manual in Ukrainian or English<\/li>\n\n\n\n<li>Original packaging<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center garranty-official__img is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/timehouse.com.ua\/wp-content\/themes\/casio\/assets\/img\/garranty-img.png\" alt=\"\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group garranty-service\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\">Service Center<\/h4>\n\n\n\n<p class=\"lead wp-block-paragraph\">If a manufacturing defect is discovered during the warranty period, you are entitled to a free repair at official service centers in Ukraine.<\/p>\n\n\n\n<div class=\"wp-block-columns garranty-service__lists is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column garranty-service__list includes is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">The warranty covers:<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Movement malfunctions<\/li>\n\n\n\n<li>Display issues<\/li>\n\n\n\n<li>Manufacturing assembly defects<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column garranty-service__list excludes is-layout-flow wp-block-column-is-layout-flow\">\n<h5 class=\"wp-block-heading\">The warranty does not cover:<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li><div>Signs of mechanical damage <strong>(shocks, scratches)<\/strong><\/div><\/li>\n\n\n\n<li><div>Damage caused by moisture <strong>(if the model does not have water resistance)<\/strong><\/div><\/li>\n\n\n\n<li><div>Wear and tear of elements <strong>(strap, battery, etc.)<\/strong><\/div><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group garranty-after full-bg\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading container\">Post-Warranty Service<\/h4>\n\n\n\n<div class=\"wp-block-columns garranty-after__content container is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center garranty-after__text is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:600px\">\n<p class=\"has-text-align-center lead wp-block-paragraph\">We will also assist you with maintenance after the warranty period expires. Even after the warranty ends, your watch will remain in safe hands \u2013 feel free to contact us with any service questions.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group garranty__faq faq\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\">Frequently Asked Questions<\/h4>\n\n\n\n<div class=\"wp-block-group wp-block-details-faq\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns faq-cols is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Do you provide warranty and post-warranty watch repairs?<\/strong><\/summary>\n<p class=\"wp-block-paragraph\">Yes, one of the most telling facts demonstrating the company&#8217;s attention to its partners is undoubtedly the availability of a certified service center that provides warranty and post-warranty watch repairs. The address is indicated on the warranty card.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What is the warranty period?<\/strong><\/summary>\n<p class=\"wp-block-paragraph\">The warranty period for products is 6, 12, and 24 months from the date of sale.<\/p>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>When is the warranty valid?<\/strong><\/summary>\n<p class=\"wp-block-paragraph\">The warranty is valid upon presentation of a correctly filled out warranty card, a sales receipt, the complete product set including the box, passport, user manual, and the defective item itself.<\/p>\n<\/details>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What does the warranty cover?<\/strong><\/summary>\n<ul class=\"wp-block-list\">\n<li>The warranty covers product defects caused by the manufacturer. The period for rectifying product defects is determined individually by the service center and does not exceed 45 days. The warranty period is extended by the amount of time the product spends in repair.<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>What are the terms for exchange and return of goods?<\/strong><\/summary>\n<p class=\"wp-block-paragraph\">The buyer has the right to exchange or return the product within 14 days from the moment of purchase, excluding the day of purchase (Paragraph 1, Article 20 of the Law of Ukraine &#8220;On Protection of Consumer Rights&#8221;).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To make a claim for the exchange or return of goods, the following conditions must be met:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Complete product set, including the box, passport, and user manual<\/li>\n\n\n\n<li>Preservation of the product&#8217;s resaleable condition (absence of scratches or other mechanical damage)<\/li>\n\n\n\n<li>Availability of a sales receipt and a correctly filled out warranty card<\/li>\n<\/ul>\n<\/details>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary><strong>Can a product be exchanged without its packaging?<\/strong><\/summary>\n<p class=\"wp-block-paragraph\">An exchange is possible if the product has not been used and its resaleable condition is preserved. However, the absence of packaging may complicate the procedure, especially if it is considered a part of the product set.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Official Warranty in Ukraine All watches purchased in our store come with an official manufacturer&#8217;s warranty for a period of 12 or 24 months (depending on the model). We are an authorized seller of products in Ukraine, so you receive a 100% original product with a full package of documents: Service Center If a manufacturing [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Warranty and service<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/timehouse.com.ua\/en\/warranty\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:locale:alternate\" content=\"uk\" \/>\n<meta property=\"og:locale:alternate\" content=\"ru-RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Warranty and service\" \/>\n<meta property=\"og:description\" content=\"Official Warranty in Ukraine All watches purchased in our store come with an official manufacturer&#8217;s warranty for a period of 12 or 24 months (depending on the model). 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