Official Casio Warranty in Ukraine
All Casio watches purchased in our store come with an official manufacturer’s warranty for 12 or 24 months (depending on the model).
We are an authorized seller of Casio products in Ukraine, so you receive 100% original products with a full set of documents:
- Warranty card with a stamp
- Instructions in Ukrainian or English
- Original packaging
Warranty Service
In case of a factory defect during the warranty period, you are entitled to free repair of malfunctions in official Casio service centers in Ukraine.
Warranty covers:
- Mechanism malfunctions
- Display problems
- Factory assembly defects
Warranty does not cover:
- Traces of mechanical damage (impacts, scratches)
- Damage caused by moisture (if the model is not protected)
- Wear of elements (strap, battery, etc.)
Post-Warranty Service
We can also help with service after the warranty period ends. You can contact us or directly contact authorized Casio service centers in Ukraine for:
- Battery replacement
- Glass polishing
- Strap or bracelet replacement
- Mechanism repair
Casio Service Centers in Ukraine
The network of official Casio services is available in major cities of Ukraine. You can get an up-to-date list of addresses and contacts by contacting our support service.
Frequently Asked Questions
Do you offer warranty and post-warranty watch repairs?
One of the most telling facts demonstrating the company’s attention to its partners is undoubtedly the presence of a certified service center that provides warranty and post-warranty repairs for watches. The address is indicated on the warranty card.
What is the warranty period?
The warranty period for products is 6, 12, and 24 months from the date of sale.
When is the warranty valid?
The warranty is valid upon presentation of a correctly completed warranty card, sales receipt, complete product set, including the box, passport, user manual, and defective product.
What does the warranty cover?
The warranty covers product defects caused by the manufacturer. The time required to repair the product is determined by the service center on a case-by-case basis and shall not exceed 45 days. The warranty period is extended for the time the product is under repair.
What are the terms and conditions for exchanging and returning goods?
The buyer has the right to exchange or return the goods within 14 days from the date of purchase, excluding the day of purchase. (Clause 1 of Article 20 of the Law of Ukraine “On Protection of Consumer Rights”).
To make a claim for exchange or return of goods, the following conditions must be met:
The goods must be complete, including the box, passport, and user manual.
The goods must be in good condition (no scratches or other mechanical damage).
The sales receipt and correctly completed warranty card must be available.
Can I exchange goods without packaging?
Exchanges are possible if the product has not been used and is in good condition. However, the absence of packaging may complicate the procedure, especially if it is part of the product set.